CivTech 8.5: Harnessing AI and Geospatial Technology to reach the “30 by 30”...
It sets an ambitious but essential target given that only 15% of land, 15% of freshwaters and 8% of our oceans are currently protected. The challenge of safeguarding sensitive areas at this scale...
View ArticleHarnessing the power of artificial intelligence in digital transformation
Digital transformation is an important consideration across many industries. After all, developments in technology have the potential to boost efficiency, innovation, and productivity in businesses....
View ArticleGenerative AI: now what will happen?
As concerns over the loss of sovereignty due to the EU’s technological weakness persist, now is perhaps the appropriate moment to consider how to navigate the age of the artificial intelligence...
View ArticleChairing the #ImpactSummit: A journey into the heart of ESG transformation
Chairing the #ImpactSummit was not just an opportunity; it was a source of immense fulfilment and pride. As someone deeply passionate about advocating for positive change and engaging with thought...
View ArticleCould joining up data help local authorities to ease financial pressure?
Local authorities face a perfect storm of tighter budgets, a limited set of income streams, a cost of living which remains stubbornly high, and ever-growing citizen needs. Coupled with this, councils...
View ArticleHow much do you know about the digital voice switchover?
As a member of our community, you may somewhat be aware of the plan to scrap the traditional copper wired landline, that will affect all landline users over the next two years. For those less involved...
View ArticleSwindon Borough Council innovates with generative AI to transform access to...
Emerging technologies such as generative AI streamline business processes and allow providers of public services to connect with citizens in new and intuitive ways. For example, local councils can draw...
View ArticleThe power of collaboration accelerates public sector transformation in Iceland
The Icelandic Ministry of Finance and Economic Affairs launched an ambitious initiative to accelerate the digital transformation of public services in Iceland in 2019. The overall goal was to...
View ArticleIs impact mapping a service designer’s secret weapon?
Impact Mapping has long been used as a tool to measure impact, but often much further into the service or product development journey. We had a theory – if we added Impact Mapping to our toolkit and...
View ArticleYour 2024 executive KPIs
A new year is quickly rolling in and, with it, it’s time rethink the executive dashboard… particularly when it comes to what we need to measure. There’s no question that tried-and-true metrics need to...
View ArticleHow we can rethink public sector digital delivery
Hands up if you’ve got a Monzo or Starling bank account? Over the past three years, these two brands have revolutionised people’s expectations of user experience in the consumer banking market. Before...
View ArticleHealthy cities, technology and innovation
The Welsh socialist, writer and academic, Raymond Williams, once said: “To be truly radical is to make hope possible, rather than despair convincing.” It is a powerful quote, and one that really...
View ArticleChairing the Digital Leaders: Visionaries Unite at the Impact Summit 2024
In the dynamic world of digital leadership, the year 2024 marked a significant Impact Summit, such impactful discussions across ESG initiatives. It was an honour to serve as Chair for this event and I...
View ArticleFrom idea to impact, the crucial steps in digital service delivery
In the ever-changing landscape of public service delivery, the use of digital technology is a crucial way to meet citizens’ needs effectively. But after years of working in tech delivery, and driving...
View ArticleAI and the rise of Total Experience
I’ll never forget in 2020 when the LinkedIn newsfeed changed seemingly overnight with the term the “Great Resignation” dominating the algorithm. Post after post popped up with people announcing their...
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Dual-Track Agile – when everyone is a researcher
Dual-track agile is an approach to agile project delivery in which the team breaks its daily development work into two tracks: research and delivery. It is a unifying approach to product development....
View ArticleDebunking misconceptions about LLMs in data and analytics
I’m a big advocate for Generative AI (GenAI) and Large Language Models (LLMs) and they’re potential benefits. But with all the buzz, it’s easy to get caught up and misunderstand what these technologies...
View ArticleBeing honest about AI services: How much do users need to know?
As you may have seen, Caution Your Blast Ltd (CYB) is currently working with the Foreign, Commonwealth and Development Office (FCDO) on an exciting project that involves engineering Large Language...
View ArticleEnough with the chatbots already
We’ve all been there. Stuck with a “helpful” online chatbot when all you want to do is speak to a real person. It’s the modern equivalent of the 90s Windows paperclip… But while this seems to be an...
View ArticleThinking at lightspeed
Some science fiction writers ignore relativity and don’t treat the speed of light as an absolute limit. This is understandable from a narrative perspective: it allows them to tell stories spanning many...
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